HELP CENTER
Frequently Asked Questions
Everything you need to know about learning, practicing, and growing with CrystalVibe Knitting Studio.
After purchase you will receive an email with a direct link to your private student dashboard. All video lessons, patterns, and live session recordings stay available for lifetime access on any device.
Every catalog kit includes a full yarn bundle in your chosen colorway, bamboo needles, stitch markers, and a printed pattern. You only need scissors and a measuring tape from home.
All courses are self-paced. Release schedules are optional for those who prefer the accountability of weekly live check-ins with mentors.
Full refunds are available within 14 days if you have not completed more than 25% of the course content. Contact us at [email protected] to start a request.
Yes. Every live session is recorded and placed in your library within 24 hours so you never miss any guidance regardless of time zone.
Our Fallows and beginner catalog items are specifically written for people who have never held needles before. Clear step-by-step photo instructions and a dedicated mentorship channel are included.
Live cohorts are limited to 12 participants to guarantee personalized feedback and a supportive atmosphere in every session.
Yes. At checkout simply select "Gift this" and enter the recipient's email. We send a beautiful digital gift card with instructions on how to redeem.
Still have a question?
Our team personally answers every message within one business day.